Troubleshooting General App Issues

### App Instability & General Troubleshooting Guide If you experience app freezing, crashing, loading issues, messaging failures, or notification problems, please follow these steps to resolve the problem: 1. **Force-Close and Reopen the App** - Close the Passes app completely and then reopen it. 2. **Network Switching** - Switch between Wi-Fi and mobile data to check if network connectivity is causing the issue. 3. **Update the Passes App** - Go to the App Store (iOS) or Google Play (Android) and update the Passes app to the latest version. 4. **Update your Device OS** - Check if there is an available update for your device operating system and install it. 5. **Clear Cache** - For Android: Go to Settings > Apps > Passes > Storage > Clear Cache. - For iOS: Offload the app (Settings > General > iPhone Storage > Passes > Offload App), then reinstall it. 6. **Restart Device and Reinstall if Needed** - Restart your phone. - If problems continue, uninstall and then reinstall the Passes app. 7. **Notification Issues** - Go to your device's Settings > Notifications. - Confirm that notifications for Passes and relevant categories are enabled. If after trying the above steps the problem continues, please email us at help@passes.com and provide the following details: - Device model (e.g., iPhone 14, Samsung Galaxy S24) - Operating system version (e.g., iOS 17.5, Android 14) - Passes app version (found in App Store or Google Play) - Screenshot or screen recording of the issue - Steps to reproduce the issue (e.g., "I tap on Messages, then the app freezes")

Troubleshooting General App Issues

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